Website Care Plans
Keep your website updated, secure and performing at its best
With all the demands of running your business, how great would it be to know your website is being cared for and protected from threats, leaving you to get on with the day job?
That’s where our Website Care Plans come in. These maintenance and support plans are designed to let you focus on running your business, while we make sure your website is serving you and your business the best it can.
What is a Website Care Plan and how can it benefit your business?
A website care plan is a set of bundled services that we use to keep your website operating in tip-top shape. These services include security, performance, backups, monitoring, malware protection, and more.
Owning a website comes with responsibilities. Like anything else in the digital world, a website needs to be maintained and monitored to maximise its effectiveness, to ensure that it continues to work properly and run smoothly and not have things break unexpectedly. Without regular updates and monitoring your website is at risk.
Why invest in a Website Care Plan?
Your work matters, shouldn’t your website? Your website was a significant investment for your business, and you’ve worked hard to present a professional online image, but broken links, slow pages or old information and outdated features could turn away potential and valuable users. Our ongoing support keeps your website secure, updated, backed up and performing at its best 24/7, so you don’t have to. You have a business to run. Don’t let maintaining your website get in the way of that.
Technology doesn’t stand still, why should your website?
Just like your phone software needs updates, so does your website. Website software is regularly updated with new and improved versions. Running outdated software leaves your website vulnerable to hack attacks, impacts the time it takes your page to load and affects your search engine rankings. If a site is not regularly maintained and updated, then you’re exposing it to a host of potential problems.
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Do you know what it takes to maintain your website?
Your care plan benefits include:
Hosting
Managed hosting, optimised for speed and security
SSL certificate
Encrypt any data transferred over your website
Security
Protection from malware, viruses and vulnerabilities
Uptime monitoring
24/7 monitoring to check your website is always online
Daily backups
Never lose any content, images or files again
Software updates
The latest and most secure versions of core files, themes and plugins
Software licenses
Use of premium plugin licenses at no extra cost*
Support time
Small content changes, technical support and training
Google Analytics
A summary of the key traffic and visitor data from your website
Our Monthly Service Plans
Choose from three tiers of WordPress care plan, each designed to allow you to run your business safe in the knowledge that your online presence is in good hands.
Standard
Essential Maintenance
£49 per month
Suitable for smaller websites with lower content volume and infrequent updates, looking for the support basics, backup, security & peace of mind.
Managed Hosting
SSL Certificate
Security Monitoring
Uptime Monitoring
Daily Backups
Monthly Software Updates
Selected Plugin Licences *
Monthly Report
30 Mins Support Time **
Discounted Hourly Rates
Pro
Maintenance and Performance
£79 per month
A great plan for growing websites and e-commerce sites needing more frequent updates each month.
All Standard Plan Features Plus:
Weekly Software Updates
Premium Plugin Licences *
60 Mins Support Time **
Database Optimisation
Performance Optimisation
Broken Link Monitoring
Ecommerce Support
Premium
Grow your Business
£249 per month
Best for large and actively growing websites seeking higher traffic and needing more ongoing website updates.
All Pro Plan Features Plus:
240 Mins Support Time **
Malware removal if your site gets hacked
A/B Testing
Monthly Strategy Meeting
All prices exclude vat. Monthly recurring payments will be collected via Direct Debit.
* We will provide licenses for premium plugins used on your site as listed in the Care Plan Agreement. Plugin licenses not listed in the agreement are not covered.
** Support Time does not roll over
Frequently Asked Questions
For most of our clients, we would typically recommend the STANDARD care plan. This plan is best for small websites and includes everything you need to keep your site running safely and securely. It also comes with 30 minutes support time per month which is generally enough to upload new images or make small copy changes to keep your website fresh.
For larger websites with more functionality, higher traffic, we recommend the PRO and PREMIUM care plans. These include additional monthly support and extra checks to optimise your database to ensure unnecessary data doesn’t slow down your site’s performance. The Premium plan also provides a Strategy Call to check in on your business objectives and discuss how your website can help achieve them.
Content update requests and small design improvements are the most common requests, so any job that can fit into half an hour is included in the dedicated support time. Requests for new features to your website will likely result in a formal quote as those commonly go over the monthly dedicated time.
Care plans may be cancelled at any time with 30 days’ notice in writing (email is fine). If it’s not working out for you, no problem! We’re happy to stop the Care Plan when needed, with just a little notice. Unused hours for that 30-day period will not be refunded after cancellation, but can be used up until the end of the period. If you’re canceling with more than one month left on the annual plan, you’ll get a pro-rated refund for the unused time (minus the 30 days’ notice).
In addition, if we need to cancel your plan, we will give you 30 day’s notice, and any appropriate pro-rated refund for unused time (minus the 30 days’ notice).
Yes, of course. Use our Contact form to get in touch with us and we’ll sort that for you.
Although these plans are for WordPress websites we have built, we welcome new clients who are looking for a long term relationship with us. As long as your website is currently running on WordPress, we can get you setup with one of our customer care plans.
For websites that we didn’t build (and that are hosted elsewhere), we charge a fixed onboarding fee of £250. This process includes a full audit of your site, including a review of your hosting, security and malware, backups, software licensing, website performance and design. This enables us to provide your company with the best support levels going forward. Contact us for more details.
If you have a task that require more than your dedicated monthly time, we provide additional hours at our current support rate of £40 per hour discounted from our normal rate of £60 per hour.